How can we help?
Try the safe checks below, then send the details our team needs to investigate a Dorn Bros game or app.
Before contacting support
- Confirm the app came from the official Google Play or Apple App Store link on its Dorn Bros game page.
- Install the latest available app update and restart the device.
- Check available storage, network access, notification permission, and battery restrictions when they relate to the problem.
- Reproduce the issue once and write down the exact screen, mode, level, or action where it occurred.
Do not clear app data, uninstall the app, or overwrite a save unless you understand whether progress is stored locally or backed up. Those actions can remove local progress.
Game or app issue
Include the title, app version, device model, operating-system version, affected screen or mode, expected result, actual result, and steps that reproduce it. A screenshot may help when it does not reveal private information.
Email supportAccount deletion
Identify the game and the username or leaderboard entry involved. Support may request reasonable verification, but never send a password, authentication code, or full payment-card number.
Request deletionPurchase question
Include the game, platform, approximate purchase date, and the store order reference when available. Remove unrelated billing information before sending a screenshot.
Ask about a purchasePrivacy or advertising
Review how analytics, advertising, and device information are handled, then contact the studio if your question is not answered.
Read our privacy policyWebsite correction
Send the exact page address, the information that appears incorrect, and the official source that supports the correction.
Report a website issueExpected response
One clear report per issue helps the team investigate efficiently. Keep the original email thread so device details and follow-up questions stay together.
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